faq

Sixhill Problem Solutions

Sixhill Problem Solutions

You can gently wipe the outside of the device/ the holder/ the heating part(after it is cooling down)with a handkerchief immersed in an alcoholic solution.
The device isn’t designed to be waterproofed, please don’t wash the device with any liquid.

Make sure you do the cleaning when the heating part is cooling down and the light turns off.
a. Regularly clean your device by using the brush inside the package, gently put the brush into the holder and twist it several times.
b. You can overall clean the device in every pack. Brush the holder and use the ethanol stick to gently clean the heating part to remove the tobacco residue from the insider holder and the heating part.

We suggest:
a. When you found some ash pasted on the heating part.
b. When you found the smoke is obviously getting less than usual or the drawing of stick becoming harder.
c. Clean the device thoroughly after you finished one pack of sticks (20pcs).

logo

PLEASE VERIFY YOUR AGE

Sixhill products contain nicotine and are unsuitable for minors. Please confirm your age to proceed.
I AM 21+ I AM Not YET 21+